Consumer Complaints and Reviews
Dishonest and disorganized
In the summer I received a promotion call from Spectrum who I have internet services with. The offered to upgrade the internet speed (which I wanted) so I agreed. They offered and hard sold a promotion that included Apple TVs for use with the internet. I agreed to this as well since it seemed like a good deal. Several days later I got a call from Spectrum saying the apple TV promotion was not available in our area so the TVs would not be sent to me. Now I realize looking at my bill that they continue to charge me for the TVs. I called to ask to have it removed from my bill but their “customer service” states their “system” shows the TVs were delivered to me and at this late date I will need to fill a claim with UPS. I object to this since I was TOLD by their employee the TVs would not be coming. They don’t care. So the moral of the story is they are as a company disorganized and dishonest. If you have ANY other choice for internet service provider they HAVE to be better than this
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