Consumer Complaints and Reviews
No FedEx Customer Service At All
On March 23, 2023, I schedule a pickup for the next day. The next day a FedEx driver picks up my 2 identical boxes. Today(March 27th) one of my boxes is delivered but online it shows the other box was never picked up. I called FedEx Customer Service about the issue as well, but to no response at all.
Let’s start with the fact that the FedEx automated system does not work properly. Next, you have to understand that under no circumstances does anyone at FedEx Customer Service want to talk to you. Then, when you get a supposed customer service rep on the phone they cannot help you and do not know how to do their job. You cannot talk to a manager, cannot file a claim, they cannot contact facilities that are messing up deliveries and they cannot locate your package or start the process to do so. What FedEx Customer Service can do is pretend they cannot hear you, put you on forever hold, hang up on you and NOT help.
At this time I know FedEx does not care about its customers and it appears as if they have zero management!
What they should be doing is locating the box they lost and delivering it!
Worst company to do business with!
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