Complaint Count: 1

RE: Cancellation issue

Good morning, I made a reservation with Booking.com for a stay at Trafford Hall Hotel, Manchester for 30/06/22. The property was advertised as ‘Free Cancellation’ (screenshots to prove). Unfortunately due to a family matter, we had to cancel. Upon this, i was informed it was non refundable. My partner spent 2 hours on the hone […]