Booking.com BV.

1.0
(1 reviews)

FILE A COMPLAINT FOR BOOKING.COM BV.

Email : customer.service@booking.com

Phone/Mobile No. : 020 3564 6725

Website :www.booking.com

Location : Booking.com B.V. Herengracht 597 1017 CE Netherlands

Business : Booking.com BV.

Consumer Complaints and Reviews

RE: Cancellation issue

July 6, 2022
1/5.00 reviews

Good morning,

I made a reservation with Booking.com for a stay at Trafford Hall Hotel, Manchester for 30/06/22.

The property was advertised as ‘Free Cancellation’ (screenshots to prove). Unfortunately due to a family matter, we had to cancel. Upon this, i was informed it was non refundable.

My partner spent 2 hours on the hone to explain and request a refund, to no avail. They said the matter would be passed onto management and he would be contacted back, which he has not. I have since tried to resolve this also with no success.

The payment of £64.08 was selected to do so via Klarna, (3x£21.36). They have taken the first with the other 2 to follow. I wish for the first to be refunded and the following to be cancelled.

Any help with this matter would be much appreciated.

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