Consumer Complaints and Reviews
No refund proper refund after disconnection.
I Took Wefe Connection(WIFI Connection) Around December 2019() And In January 2020, I Paid Them 18054 INR (Including GST) For 24 Months Plan(Buy 12 Months And Get 12 Months). In May I Shifted To A New Location And Changed From WIFI Plan To Fiber Plan, They Said That I Cannot Continue 24 Months Wifi Plan,
I Paid: Rs.18054 (In Jan’2020)
As Per Home 1275(WIFI Plan) : Rs.6020 : Rs.1505 * 4 Renewal : For The Period 13-01-2020 To 11-05-2020 (120 Days)
Remaining Balance: Rs.12034
As Per FIB 1000 (New Fiber Plan) : (Rs.7080) (For The Period 12-05-2020 To 07-12-2020 )
Fiber Installation : (Rs.1500) (After Adjusting Security Amount Rs.1500 , ) (One Time Payment-Non Refundable)
Balance Amount: Rs.3454 (Will Remain Advanced In My Account, You Can Use It With Subsequent Renewal ).
After A Month, Due To Personal Reason, I Had To Change To Another Location, I Contacted Wefe For Relocation, They Mailed Me There Is No Service In That Location, I Asked For Closing Connection And Giving Me A Refund, They Asked Me To Send Mail For E-Billing Department, I Took New Connection From Rail Wire As There Is No Wefe Connection, After 10 Days I Got A Mail Saying, They Won’t Refund The Amount. I Got Below Response From Wefe
They Re
“Your Account Is Valid Till 06-12-2020. If You Disconnect Remaining Validity Will Be Lapsed
”
I Contacted Them But No Use
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