Panda Express

1.0
(2 reviews)

FILE A COMPLAINT FOR PANDA EXPRESS

Email : guestcare@pandarg.com

Phone/Mobile No. : +1-800-877-8988

Website :https://www.pandaexpress.com

Location : Panda Restaurant Group, Inc., P.O. Box 1159, 1683 Walnut Grove Ave, Rosemead, California 91770United States

Business : Panda Express

Consumer Complaints and Reviews

Panda Express Feedback: Poor Branch Service Experience

July 2, 2023
1/5.00 reviews

As a frequent customer of Panda Express, I have always held high expectations for their food and service. However, my recent experience at one of their branches left me utterly dissatisfied, compelled to share my unfortunate encounter via this Panda Express Feedback. From the moment I walked through the doors, it was evident that the restaurant was understaffed and ill-prepared to handle the influx of customers.

Upon entering the premises, I noticed a big queue extending from the ordering counter. The lack of staff members was immediately apparent, as customers were growing impatient with the extensive waiting time. Despite this glaring issue, the few employees present seemed disinterested and unengaged, barely acknowledging the customers. It was disheartening to witness such disregard for basic customer service.

When it was finally my turn to place my order, I expected a warm greeting and a helpful attitude. Unfortunately, the reality was far from my expectations. The employee at the counter seemed disorganized and rushed, making several mistakes while taking my order. Additionally, their lack of attentiveness was evident when they failed to provide suggestions or answer my questions regarding the menu. It felt as though I was inconveniencing them by merely being there.

To add to my disappointment, the wait for my food was exasperatingly long. Several customers had ordered after I received their meals while I stood there, growing more frustrated by the minute. The disorganized nature of the kitchen was apparent, as the employees rushed around, struggling to keep up with the growing demand. Throughout this ordeal, I couldn’t help but wonder why Panda Express would compromise on its service quality, especially during peak hours.

Finally, when my order was ready, it was presented to me haphazardly, with little care or attention to detail. The food containers were messy, with spills and sauces smeared all over them. It was evident that the employees had prioritized speed over quality. As a result, the presentation and overall appeal of the meal were severely compromised.

My recent encounter at Panda Express was nothing short of a disappointing and frustrating experience. The lack of staff, disinterested employees, and prolonged waiting times were an unfortunate testament to the poor service provided. I sincerely hope that Panda Express takes customer feedback seriously and addresses these issues promptly. As a loyal customer, I expect better, and I believe that every customer deserves a favorable dining experience.


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