Consumer Complaints and Reviews
Intuit TurboTax Online Worthless Guarantee
I was audited by my state for an error on a past tax return that I had submitted using Intuit TurboTax Online. Intuit TurboTax touts that their returns are guaranteed to be 100% error-free, but that only truly applies if you purchase Intuit TurboTax Audit Defense package, and that is only good for one year. So If you didn’t purchase Audit Defense and/or you get audited on a past tax return farther back than one year, then Intuit will do NOTHING for you! In fact, to even talk to a specialist at all requires jumping through a lot of difficult hoops, and then to be told there’s nothing they can do is simply ridiculous! Either they offer a 100% error-free guarantee, or they don’t. It is my opinion that they DO NOT. It is just a lot of empty words for advertising purposes only. DO NOT BELIEVE IT!
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