Consumer Complaints and Reviews
Staff attentiveness is a hit or miss
Both my wife and I are huge fans of Fossil, but this location has not represented the brand well on more than an occasion. Staff attentiveness is a hit or miss. They always seem unaware or uninformed about the products and/or applicable sales. 2 stars to recognize their products, but negative stars for in-store service!
I received a wallet as a Christmas gift. I went a few days after Christmas to exchange it with a different wallet. Staff wanted me to first return the original wallet, which was on sale, then purchase the new wallet at full price and pay the difference. Although I disagreed with the return/exchange process, it was not the main issue. I was most alarmed and offended by the demeanor of the sales person. When I told him that the new wallet was on sale, he said “nope” the system does not show it. He certainly showed a great deal of attitude. He called another associate to join him and they both made it very clear that I can either pay the difference or keep the original wallet. Mind you, there was still a big fat “40% sale” sign literally everywhere in the store!!!
Out of respect for myself, I chose to leave without making an exchange. I went on Fossil.com that same evening, only to discover that the wallet that I wanted was on sale. In fact, it was on a double sale, 40% off PLUS an additional 30% off PLUS free shipping. I have a receipt to prove it!
What a missed opportunity by the in-store staff to make, an already Fossil fan, happy and may be even upsell me on other Fossil products. Instead, their attitude and misinformation created a negative experience and terrible brand representation.
Animedao Complaint – Poor User Interface And Video Playback
I am writing to express my disappointment and frustration with the service…
EscortBabylon Complaint – Unwanted Phone Calls And Messages
Oh, joy, another day of incessant phone calls and messages from EscortBabylon.…
Bellelily Review – Low Quality Customer Care Service
I am writing this Bellelily review to express my extreme disappointment with…
Promlily Complaint – Received A Substandard Prom Dress
With utmost disappointment and frustration I take to writing this complaint to…
Cell C Billing For A Cancelled Contract
Cell C sent me a new contract under the pretence of a…
Baileys Gym Complaint – No Refund Given
I signed to Baileys Gym Health & Fitness club for a period…
WRITE YOUR COMMENT
You must be logged in to post a comment.