Consumer Complaints and Reviews
Duke Energy Customer Service Complaint
I am extremely dissatisfied with Duke Energy customer service. Despite frequent power outages, it takes them hours to restore it. Yesterday, we were without power for a whopping 16 hours. The text updates blamed it on down trees, but there were none in our area. I drove around and saw none.
It was evident that only a few houses at the end of our subdivision were affected, and the fuse in the transformer blew when the power went out. This happened on a holiday, so they had a small crew. Unfortunately, I have noticed that Duke Energy takes longer to restore power when fewer houses are affected.
In all my years of living in different places, I have never encountered such poor customer service from a utility company. Duke Energy has no concern for its customers, and it’s impossible to reach a human representative. They have a track record of filing for rate increases to benefit their fat cat executives and shareholders.
It’s frustrating to deal with their apathetic service and pay exorbitant utility bills. It’s clear that allowing utility companies to merge and become giants like Duke only leads to uncaring service and high costs for customers. Duke Energy Customer Service needs to do better.
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