Care.com

Care.com

1.0
(2 reviews)

FILE A COMPLAINT FOR CARE.COM

Email : careteam@care.com

Phone/Mobile No. : 877-227-5115

Website :https://www.care.com/

Location : 201 Jones Rd Ste 5, Massachusetts, Waltham 2451, United States

Business : Care.com

Consumer Complaints and Reviews

Care.com Unauthorized Charges

May 28, 2024
1/5.00 reviews

On April 22, 2019, I requested the cancellation of my Care.com account. I received confirmation for my cancellation request below. At that time, the agent handling my request copied and acknowledged ALL of the emails I had addresses associated with my account in their confirmation response which included my old work email addresses which I no longer had access to as I had left that employment at xxxx (redacted).

Consequently, I used my Gmail address for the correspondence at the time , as it was the only email available to me. Despite this, Care.com only canceled one account knowing there were other email addresses linked to my account. They conveniently or erroneously continued to charge me quarterly for
(Redacted) account and refuse to take responsibility. This has been ongoing for over four years, amounting to a significant sum of $1179.14. I had no reason to suspect that my membership was not canceled in its entirety, especially since all linked accounts were included in the email correspondence from the CARE agent.
Section 8.2 of their terms and conditions state I am due refund as I expressly requested my account be cancelled. They are refusing to honor their policy. Not sure what to do at this point!

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