Ever wonder why consumers prefer one brand of product over another? Or how marketers influence consumersbuying decisions, their choices, and how they convince people to buy certain goods? If these are the questions brimming at the top of your mind, you are probably interested in digging deeper into what consumer psychology is all about. After […]

Whether you own a business or manages one, online reputation is everything as your customer will definitely look your business up online. This means they will look for reviews about your business before making a purchase. In fact, a whopping 95% of the consumer’s purchase decision is influenced by an online review. Whether good or […]

Customers are the lifeblood of any business. The more the customers, the higher the growth. The higher the level of customer satisfaction, the greater the customer retention. Customer satisfaction is the key to the success of any business. What happens when your customers are not satisfied? They complain and that’s the hard truth! From poor […]

It’s been months the whole world has been at a standstill due to the COVID-19. From economic fallout to countries lockdown to businesses shutdown, this pandemic no doubt has a grave effect on humanity. However, every crisis comes with its own opportunities and COVID-19 is no exception. In a bid to return to normalcy businesses, […]

The internet is giving consumers a lot of power, making it easy for them to simply go online and write their experience with a product or services. In a world where reviews are the new word of mouth, prospects have made the internet the first go-to to read what others have to say about a […]

With many businesses closed down due to the covid-19 outbreak, the restaurant industry seems to be one of the sectors that are experiencing the hardest hit. More layoffs of workers, loss of income, this has left business owners to be grappling for the new reality, survival and overwhelming uncertainties. From forced close-downs to decline in […]

A call from an angry customer yelling and hurling insults while trying to express that they are dissatisfied with a product or service. A bad or negative online complaint and reviews portraying their disappointments. A one-star rating. We all as business owners have been there and…Maybe still there! Pissed consumer complaints can be daunting and […]

When the preparation for the moving day begins, one of the most influential amusements is how to draw through the entire thing. Since moving is quite a complicated undertaking, one requires to be assured that each section of an assignment is happening accurately. One of the most essential responsibilities is obtaining a decent moving company […]

To sustain in the corporate world, it is necessary to keep learning and improving, and it is only possible when we take our consumer complaints and feedback seriously. Nowadays, in the digital era, modern technology has made easier for businesses and customers to connect through the internet. Customers from all over the world easily write […]